Refund policy
Return & Withdrawal Policy
Store owner: Manuel Valls Pruna
Tax ID (NIF): 42253358N
Address: Calle Alcalde Antonio Martín López, No. 4, Block 2, 2C, 35100, Las Palmas, Spain
Contact email: turbobreezeoficial@gmail.com
1. Return period
You have 30 calendar days from the day you receive your order to request a return, without needing to give a reason.
If you live in the European Union, this extends your statutory 14-day right of withdrawal. Both apply as long as the conditions in this policy are met.
2. Condition of the item
To be eligible for a return, the item must be in the same condition as when you received it: unused, with tags, and in its original packaging. You may open and test it as much as needed to check what it is and how it works, as you would in a physical store. If the item has lost value because it was handled or used more than necessary, we may deduct that loss from your refund.
You will also need your order number or proof of purchase.
3. How to request a return
Email us at turbobreezeoficial@gmail.com with your name, order number and, optionally, the reason for the return. We will reply with shipping instructions and the address to send the package to.
Please do not send anything back before requesting a return. Packages sent without prior approval cannot be processed.
4. Return shipping costs
Return shipping costs are paid by the customer, unless the item is defective, damaged, or not the one you ordered. In those cases, we cover them.
5. Defective, damaged or incorrect items
Please inspect your order when it arrives. If the item is defective, damaged, or different from what you ordered, contact us as soon as possible with photos and we will send a replacement or give you a full refund, including shipping costs.
You are also covered by the 3-year legal guarantee for non-conforming goods under applicable consumer law.
6. Non-returnable items
As permitted by law, we do not accept returns of:
- Custom or personalized products.
- Sealed items that cannot be returned for hygiene or health reasons once unsealed after delivery.
- Perishable goods or items that may spoil quickly.
- Gift cards.
If you have questions about a specific item, please ask before buying.
7. Exchanges
The fastest way to get a different item is to return the one you have and place a new order once your return has been accepted.
8. Refunds
Once we receive and inspect your return, we will email you to let you know whether the refund is approved. If it is, we will refund you through your original payment method within 14 calendar days of confirming it.
Your bank or card provider may take a few additional days to show the refund. We may wait until we receive the item (or you provide proof that you have sent it) before issuing the refund.
If you haven't received your refund after that time, contact us at turbobreezeoficial@gmail.com.
9. Complaints
If you're not satisfied, contact us and we will do our best to resolve it. You can also use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr